Retail Consultancy Services
With over 30 years of experience spanning independent retailers, high-street brands, and global PLCs, we provide expert retail consultancy designed to help your business adapt, grow, and succeed in a fast-changing market.
Whether you’re launching a new store, reshaping your customer journey, or looking to improve operational efficiency, we offer strategic, tailored support grounded in real-world retail knowledge—from shop floor to boardroom.
Our Services
🛍️ Retail Strategy Development
We help you define and refine your retail vision. From market positioning and pricing to multichannel strategy and customer segmentation, we’ll build a roadmap for sustainable, profitable growth.
🛒 Customer Experience & Journey Mapping
Modern customers expect more. We work with you to analyse, map, and enhance the end-to-end customer experience—across in-store, online, and hybrid retail environments.
🧾 Store Operations & Efficiency
Smooth operations drive better margins and happier customers. We assess day-to-day store functions and introduce systems and structures that improve efficiency, reduce waste, and streamline staff workflows.
📊 Sales Performance & KPI Management
We help you understand what’s working (and what’s not) by setting clear KPIs and building reporting dashboards that give you the insights you need to drive daily performance and long-term planning.
🧠 Staff Training & Development
Your people are your front line. We provide coaching, staff development plans, and leadership mentoring to strengthen teams and support high-performance culture in retail environments.
🛠️ Visual Merchandising & Store Layout
First impressions count. We offer practical guidance on layout design, merchandising strategy, and customer flow to help you maximise impact, engagement, and sales.
💻 Omnichannel Integration
Online and offline retail must work together. We help integrate your physical and digital presence—ensuring consistency across eCommerce, social media, in-store experiences, and customer service.
Why Work With Us?
Our consultants bring decades of senior-level experience in retail strategy, buying, operations, and customer engagement. From boutique stores and heritage brands to national chains and e-commerce platforms, we’ve helped businesses of all sizes navigate retail’s biggest challenges—and seize its greatest opportunities.
Whether you’re refining what already works or starting something entirely new, we bring clarity, energy, and practical expertise to every step of the journey.